Telecom
eKYC + Self-Onboarding + Kiosk
A tier-1 operator took SIM registration out of the branch
ID scan in-app, OCR auto-fill, biometric liveness check, and instant core activation — plus 24/7 kiosks and rugged IP67 POS devices beyond retail hours. Subscribers now activate themselves, fully compliant.
90%
faster onboarding vs paper
<3 min
to a fully active line
40–60%
acquisition cost reduction

Telecom & FinTech
Loyalty & Rewards + FinTech
Loyalty points became wallet cash — and daily habits
Points accrue on airtime, data, bill payments, and merchant QR scans. Unlike standard telco points, rewards convert instantly to mobile-money cash — real financial liquidity that shifts users from cash to digital.
+45%
daily active users
+30%
customer retention
+25%
service cross-selling
Benchmarks from high-penetration African telecom loyalty programs.

Industry proof
Omni-channel Ticketing + RPA
The ticketing math that makes RPA a board decision
Average telecom resolution time is 4.1 days — and CSAT drops 30% after just one. RPA-driven ticket resolution collapses that window across every channel.
80%
reduction in billing-complaint handling time (Vodafone Turkey, post-RPA)
200%
first-year ROI — long-term potential reaches 300%
4.1 days → hours
the resolution window RPA closes before CSAT erodes
