Ticket Portal
Raise, track, and escalate issues in the same omni-channel ticketing platform we sell — RPA-routed to the right engineer.
Dedicated Account Team
A named engineer and account manager who know your deployment — no cold handoffs, no repeating context.
Proactive Monitoring
24/7 platform monitoring with real-time analytics on every API call — most issues are fixed before you notice them.
Coverage tiers
Sized to how critical the system is
Standard
Back-office tools and internal platforms
✓Business-hours support
✓Ticket portal access
✓Scheduled updates & patches
Mission-Critical
Core-integrated systems: eKYC, FinTech, contact center
✓24/7 coverage with on-call engineers
✓Contract-defined response SLAs
✓Disaster recovery & failover drills
How long does a typical deployment take?
It depends on scope and integrations, but most deployments start with one product and grow. The microservices architecture means each product goes live independently — no big-bang cutover.
Does it integrate with our existing core, CRM, and billing?
Yes — that's the point of the Unified API Gateway. One auth policy, centralized governance, and verified data flowing straight to your core. Partners onboard in days, not weeks.
Is eKYC compliant with local regulations?
The pipeline is built for regulatory compliance end to end: biometric liveness checks close fraud at the source, and every record lands in the DMS with enterprise-grade access controls and full audit trails.
Cloud or on-premise?
Both. The platform is cloud-native but deploys on your infrastructure where data residency requires it — same products, same APIs, your choice of ground.
Do you train our teams?
Staff training is part of every deployment phase, and Premium tiers add quarterly optimization reviews so your teams keep pace as the platform evolves.